FAQs

Quick answers about our fragrances, delivery and returns. Still unsure? Contact us.

Are your designer-named fragrances the original products?

No. Fragrances named after a designer scent are our own creations, made in the style of that scent. They are not the original products and we are not connected to those brands.

What is the difference between perfume and perfume oil (attar)?

Perfume is a spray, sold in 30ML, 50ML and 100ML. Perfume oil, or attar, is the same scent as an oil that you dab on by hand, sold in 3ML, 6ML and 12ML. On each product page you can order a perfume and add a perfume oil to it.

Which size should I choose?

If a scent is new to you, start small with a 3ML or 6ML perfume oil or a 30ML perfume. If it is already a favourite, a 50ML or 100ML bottle will last longer.

How do I make my fragrance last longer?

Apply it to pulse points such as the wrists and neck, ideally on moisturised skin, and avoid rubbing it in. Keep the bottle away from heat and direct sunlight.

How much is delivery?

Delivery is free on orders of Rs 3,000 or more. Smaller orders have a Rs 350 delivery charge. We deliver across Pakistan. See our shipping policy.

How long does delivery take?

Orders normally arrive within 3 to 5 working days. Remote areas and public holidays can add a little time.

How do I pay?

A minimum advance payment of Rs 350 confirms your order. You can pay the advance, or the full amount, by bank transfer to our Bank Alfalah account, and any remaining balance on delivery. The account details are on our payment methods page.

Can I return or exchange my order?

Yes. Unopened, unused items can be returned within 7 days of delivery. Opened or used fragrances cannot be returned. See our return policy.

My order arrived damaged or incorrect. What should I do?

Contact us within 7 days of delivery with your order number and a clear photo of the item and its packaging, and we will replace it.

Can I change or cancel my order?

Contact us as soon as possible. We can make changes until the order has been handed to the courier.

How can I contact you?

Call 0317 4411443, email zamzamcs.pk@gmail.com, use our contact form, or visit us at Shop No. 3, Malak Sarwar Plaza, Gulabad Chowk, Dalazak Road, Peshawar.